Returns, Refunds & Cancellations
We hope you'll be completely satisfied with your purchase from HEJGRO. If something isn’t right or your plans change, please get in touch and we’ll do our best to help.
For all returns, refunds, cancellations, or booking changes, please contact us using the contact details on our website.
Shop Returns & Refunds
Return Window
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Standard Returns: If you change your mind, you may return non-perishable physical items (books and unused, unopened balms) within 14 days of receiving your order. Items must be returned unused and in their original condition.
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Exceptions (Food & Hygiene): Due to the nature of our food products, we are unable to accept returns of perishable goods or opened food products. For hygiene reasons, opened or used balms cannot be returned unless faulty, damaged, or not as described.
Return Shipping & Costs
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Customer Responsibility: Unless an item is faulty, damaged, or incorrect, return postage is the customer’s responsibility.
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Damaged, Faulty, or Incorrect Items: Please contact us as soon as possible if an item arrives damaged, faulty, or incorrect. We will cover the return shipping costs and arrange a replacement or full refund as appropriate.
Refund Processing
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Processing Time: Approved refunds are initiated immediately and typically reach your bank account or digital wallet (Wix Payments, Apple Pay, Google Pay) within 5–10 business days, depending on your card issuer or banking provider.
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Confirmation: You will receive an email notification as soon as your refund has been issued.
Foraging Walk Cancellations
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30 days or more before the event: Full refund, less a £2 processing fee. Alternatively, you can move your booking to another available date.
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14–30 days before the event: 50% refund, less a £2 processing fee. Alternatively, you can move your booking to another available date, subject to availability.
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Less than 14 days before the event: Bookings are non-refundable. You are welcome to ask about moving to another date and, if we are able to fill your place from our waiting list, we may be able to accommodate this.
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Transferring your place: You can pass your place on to someone else free of charge at any time—just let us know their name and contact details.
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Cancellations by HEJGRO: If HEJGRO needs to cancel a walk, we will offer you an alternative date. If you are unable to attend the alternative date offered, we will issue a full refund.
Gift Vouchers
Gift vouchers are subject to the terms and validity period stated when purchased. Once a voucher has been used to book a foraging walk, our Foraging Walk Cancellation Policy applies.
Nothing in this policy affects your statutory rights.